FAQ
General Questions
What size mat do I need?
Please check out our Sizing page for instructions on how to properly measure your artwork for matting. If you have a piece that is extra tricky, just contact us and we will be happy to assist.
Do you do custom sizing?
Yes! We have custom openings for Single Mats and Double Mats, but if you need an outside size that isn't listed, just let us know and we will add it for you.
What color should I choose for my artwork? How accurate are the swatch photos?
Colors are a personal preference, so you can choose any one you want! If you would like a little more guidance though, feel free to contact us for recommendations based on your photo.
How the colors display is going to depend on your screen settings and how warm or cool you keep it. The best way to tell is in person, so we have a super cheap swatch kit that can be shipped to you to compare colors against your photo or artwork.
Do you have more colors?
The colors shown are what we have physically in stock. We can special order certain colors or direct you to other framers that have what you need. Just let us know what you are looking for.
Do you offer returns?
Yes. Ordering mats online can feel risky when you can't see how the color and size will look with your artwork until it is in your hands, so we offer a 14 day return policy for all items unless noted on the product page (such as b-grade mats). You may choose between a refund or an exchange.
Ordering
What payments do you accept?
We accept all major credit card and Paypal.
Do you offer bulk discounts?
Yes! Some quantity discounts will be listed on the product page, but contact us for wholesale options.
I made a mistake with my order. Can I change the color/opening size?
Yes. As long as it hasn't been shipped yet, contact us if you would like to change your color selection or if you need to correct your measurements.
Can I cancel my order?
Yes. As long as it hasn't been shipped yet, it can be canceled. Just contact us.
Shipping
How are items shipped?
Packages are shipped with USPS.
How much is shipping?
Shipping will be calculated at checkout. Most orders ship between $4.99-$9.99. Larger orders are usually $10-$19.99.
Priority and Express upgrades are available at checkout.
How long until I receive my order?
Most orders are sent out the following day, excluding Sundays. If you chose standard shipping, it should arrive in 2-7 days depending on your location. We are located in Las Vegas, so West Coast orders will arrive in less time than East Coast orders.
Shipping upgrades are available at checkout if you need it sooner.
What if my matboard arrives damaged?
Contact us as soon as possible and we will take care of it for you with either a return or an exchange.
Do you ship internationally?
Unfortunately, we do not ship internationally at this moment. Working on it though!